Welcome to SIDCO FOODS. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “User” or “Customer”) and SIDCO FOODS (“we,” “our,” or “us”), governing your access to and use of this website and any related services, features, or transactions conducted through it. By accessing, browsing, or using sidcofoods.ae in any manner—including placing an order—you acknowledge that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you should not use this website

1. General

These Terms & Conditions govern your use of our website, including all purchases made through sidcofoods.ae. SIDCO FOODS reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of those changes.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian. Minors are not permitted to make purchases without adult supervision.

3. Products and Pricing

We make every effort to display accurate product descriptions, images, and prices. However, we do not guarantee the accuracy or completeness of any information on the site. Prices are subject to change without notice, and all offers are subject to availability.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or system error, we reserve the right to refuse or cancel any orders placed for that product.

4. Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation via email or WhatsApp. This confirmation does not signify our acceptance of your order—it only acknowledges that we have received it. We reserve the right to accept or decline your order at any time for reasons including but not limited to: unavailability of products, errors in pricing or product information, errors in provided customer information or issues related to payment.

Orders may be cancelled only before dispatch. Once the order has been processed or dispatched, it cannot be cancelled.

5. Delivery Policy

SIDCO FOODS aims to deliver all products in a timely and professional manner. Delivery timeframes are estimates and may vary based on location, weather, or other unforeseen factors. It is the customer’s responsibility to ensure that the delivery address provided is correct and that someone is available to receive the order.

Upon delivery, customers are expected to check the items received. Claims for missing or incorrect items must be made within 2-3 days of delivery.

For further details regarding our delivery services, please refer to our Delivery Policy page.

6. Return and Refund Policy

We do not accept returns on fresh or perishable products. Please refer to our Refund & Return Policy for full details on acceptable conditions for refunds or replacements.

7. Promotions and Offer Products

Products purchased during promotions or marked as “Offer” or “Sale” are non-returnable and non-refundable. These are considered final sale items.

8. Payment Methods

We accept various payment options including credit/debit cards and cash on delivery (COD) where applicable. All online transactions are processed through secure and encrypted gateways. SIDCO FOODS does not store any card details.

9. Intellectual Property

All content on SIDCOFOODS.AE, including but not limited to logos, product images, text, descriptions, graphics, icons, website design, and layout, is the property of SIDCO FOODS or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws in the United Arab Emirates and internationally.

Any unauthorized use, reproduction, modification, distribution, or republication of any content from this site, in whole or in part, is strictly prohibited without prior written consent from SIDCO FOODS.

We respect the intellectual property rights of third parties. All brand names, trademarks, logos, and company names appearing on the website that do not belong to SIDCO FOODS are the property of their respective owners and are used only for identification and descriptive purposes.

Please note: Product images shown on the website are for illustrative purposes only. Actual product packaging, labeling, or appearance may vary due to supplier changes, seasonal availability, or updates.

10. Limitation of Liability

SIDCO FOODS is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, services, or products. This includes but is not limited to delays in delivery, service interruptions, pricing errors, product inaccuracies, or issues caused by third-party links or services. All content is provided “as is,” and your use of the site is at your own risk.

We are also not responsible for any failure to perform or delays caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, wars, labor disputes, internet outages, or pandemics. In such cases, our obligations will be temporarily suspended until normal operations can resume.

11. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Email : customercare@sidcofoods.ae
Phone/Whatsapp : 04 264 224