Frequently Asked Questions
Find quick answers to frequently presale questions asked by customers
You get to choose from a wide range of products including Ready to eat, Ready to cook, Dairy, Poultry, Meat, Seafood, Fruits, vegetables, Vegan & Specialty products
Yes, you will be charged VAT as per tax rules & you may have to pay a delivery charge according to your location.
We accept credit card/debit cards (Visa and MasterCard) and cash or card on delivery.Credit Cards:
- We accept payments through MasterCard or Visa. In order to pay with your credit card on checkout you will be required to enter some details including card number, expiry date (Month and Year) along with the three-digit CVV number. Then you will be redirected to the bank’s security page to enter OTP. Once you enter the OTP, you will receive the confirmation of your purchase.
- We accept payments via MasterCard and Visa. To make payment with your debit card at checkout, you will be required to enter the card details including card number, expiry date and the three-digit CVV number. Once you enter the OTP, you will be redirected to the bank’s security page to enter OTP issued by the bank. Once you enter the OTP, you will receive the confirmation of your purchase.
- Online transactions with us are 100% secure. However, you are free to make cash payments on delivery. In case of cash payment foreign currency will not be accepted. Payment can be made only in Arab Emirates Dirhams (AED)
We will send an electronic receipt on your registered email address. It will include the order confirmation, summary, and payment details. At the time of delivery, you will get a detailed invoice with all the information.
You have the option. You can browse as a Guest and make purchases if you aren't interested in registering. However, we advise you to join if you want to hear about different bonuses, promotions, and forthcoming deals. You may also log in using your social media accounts.
For orders placed in Dubai, Sharjah, or Ajman, we provide home delivery with a minimum order value of AED 40, shipping is charged at a rate of AED 10, and free shipping is available for orders over AED 50. The minimum order amount for Abu Dhabi is AED 75, and shipping is 10 AED or free for orders above AED 100. Minimum order value for Al Ain, RAK, Fujairah, and UAQ is AED 50; shipping costs are AED 20; and shipping is free for orders over AED 100.
We deliver all over UAE including Dubai, Sharjah, Ajman, Abu Dhabi, Al Ain, Fujairah, Umm al Quwain and Ras al Khaimah
You cannot make changes to an order once you have confirmed it and received the confirmation. You may seek help from our customer service.
In such cases, contact our customer service without any delay. One of our agents will find a solution for you.
Please verify the email address and password once again. If you cannot remember your password, click on “Forgot your password?” If you still cannot login, seek help from our customer service.
The delivery staff would try their best to arrange for the replacement. However, you can contact our customer support for help Immediately. We request you to report any quality/quantity related issues to our Customer Care team within the first 48 hours of accepting delivery of the order. We can assure you of addressing it within the next 24 hours
Go to the “My Account” page. Then go to the “Address Book” and update your personal details.