Sidco Foods (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, https://www.sidcofoods.ae (“Website”). This Policy applies only to our online practices and does not cover any offline data collection or practices.

1. Information We Collect

When you visit our website, we may collect certain non-personal and personal information. Non-personal data may include your browser type, the duration of your visit, and pages visited, which we use to improve the performance and user experience of our site. Personal data, such as your name, email address, phone number, and shipping address, is collected only when you provide it voluntarily—such as when you place an order, register for an account, or contact us via email. Providing personal information is entirely optional, though it may be necessary to access certain features or services.

2. Use of Information

We use the information we collect to fulfill orders, provide updates about your purchases, respond to inquiries, improve our website functionality, and share information about products, promotions, or services that may interest you. If you opt-in to receive marketing communications, we may send you updates via email or WhatsApp. Personal data is also used for internal analysis to help us better understand our customers’ needs.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share relevant information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, or conducting business activities. For example, we must share your delivery address with our logistics partners to fulfill your order. Additionally, we may disclose personal data if required by law, such as in response to a legal request or to comply with government regulations. In the event of a business transfer, such as a merger or acquisition, your information may be transferred as part of the business assets. All credit and debit card details, along with personally identifiable information, will not be stored, sold, shared, rented, or leased to any third parties.

4. Cookies and Tracking Technologies

Our website uses cookies, which are small files stored in your web browser. These help us recognize returning visitors and enhance your browsing experience. Cookies do not collect personally identifiable information and are only used to monitor website usage. You may choose to disable cookies through your browser settings, although some features of the site may not function properly without them.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Once data is no longer needed, it is securely deleted or anonymized.

6. Data Security

Sidco Foods employs various security measures to protect your personal data from unauthorized access, misuse, or disclosure. While we take reasonable steps to secure your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, which you should review separately. We are not responsible for the practices, policies, or content of these third-party sites, and we do not endorse or assume any liability for their operations. If you interact with these sites, your information may be collected and used differently.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you may not use this website or provide any personal information to us. As information regarding minors under the age of 18 is not collected, Sidco Foods does not knowingly distribute personal information regarding minors under the age of 18.

9. Your Rights and Choices

You may contact us at any time to update, correct, or request the deletion of your personal data. You may also opt out of marketing communications by following the unsubscribe instructions provided in our emails or by contacting us directly.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page and are effective from the date of posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Email : customercare@sidcofoods.ae

Phone/Whatsapp : 04 264 2247